Returns & Exchanges

At Gelous, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order isn't quite right, our dedicated team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging to ensure they remain protected during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.

• 4.
  Quality Check & Refund

  Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days to your original payment method.