Frequently Asked Questions
Everything you need to know about your Gelous beauty journey.
How long does shipping take?
We offer standard and express shipping. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
Are your products cruelty-free and vegan?
Yes, Gelous is committed to ethical beauty. All of our products are 100% vegan and have never been tested on animals.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
How do I track my order?
Once your order has shipped, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it's placed?
Our team processes orders quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make any changes.